Art. 1: Object

These General Conditions of Sale of shop.opificioneirami.it define the rights and obligations of the parties in the context of the sale of products and services carried out by OPIFICIO NEIRAMI S.R.L. (hereinafter referred to as the Seller) to the Customers of the website shop.opificioneirami.it.

By purchasing or booking a product or service (hereinafter referred to as an Order), the Customer declares to be of age and to have reached the age of eighteen, to be a consumer pursuant to art. 3 of Legislative Decree 206/2005 (Consumer Code) and to be the owner or to have the availability of an e-mail address communicated to shop.opificioneirami.it. Each Customer declares to have read and accepted the rights and obligations resulting from placing the order. All orders are governed by these General Conditions of Sale.

The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller who are present on shop.opificioneirami.it through links, banners or other hypertext links.

OPIFICIO NEIRAMI S.R.L. advises, before placing orders and purchasing products and services from parties other than the Seller, to verify their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of commercial electronic operations between users of shop.opificioneirami.it and third parties.

These General Conditions of Sale fully comply with the "Code of online rights in force in the EU" drawn up by the European Commission and published by the Publications Office of the European Union, in force since 2012.

Art. 2: Customer

OPIFICIO NEIRAMI S.R.L. offers for sale, on shop.opificioneirami.it, the products and carries out its e-commerce activity exclusively towards its end users who are "consumers". The term "consumer" must be understood and identified as the person identified in letter a) of Article 3 of Legislative Decree 206/2005.

The term "consumer" identifies the natural person who acts on shop.opificioneirami.it for purposes not related to his own commercial, entrepreneurial or professional activity. Those who are not a "consumer" are invited to refrain from concluding commercial transactions through shop.opificioneirami.it.

In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the "consumer" or in any case to orders that do not comply with its commercial policy.

The resale or distribution of items by OPIFICIO NEIRAMI S.R.L. purchased on the site shop.opificioneirami.it is strictly prohibited.

Art. 3: Methods of placing an order, prices and invoicing

Access to the sales services offered by shop.opificioneirami.it is possible upon spontaneous registration or even upon invitation by a Customer or directly from OPIFICIO NEIRAMI SRL. To conclude the purchase contract for one or more products on shop.opificioneirami.it, the Customer must fill in the order form in electronic format and send it to the Seller, electronically, following the relevant instructions.

The order form contains a reference to these General Conditions of Sale in force, and a summary of the information on the essential characteristics of each product ordered.

Before proceeding with the purchase of the products, by sending the order form, the customer will be asked to carefully read the General Conditions of Sale, paying attention to the items reserved for the right of withdrawal, to print a copy using the print command and store or reproduce a copy for his/her own personal use.

The order form will be filed in the database of www.opificioneirami.ecommerce.dylog.it for the period of time necessary to process the orders and in any case in accordance with the law. Each customer can access his order form by consulting the My Account section of the shop.opificioneirami.it website.

Before proceeding with the transmission of the order form, you will also be asked to identify and / or correct any data entry errors.

The valid language available for concluding the contract with the Seller is Italian.

Versions in languages other than Italian may be provided, but only for comparative purposes, as pursuant to art. 10 of these General Conditions of Sale. The legal and interpretative references must be exclusively those expressed in Italian.

Once the order form has been sent, the Seller will process the purchase order placed by the customer.

The Seller may not process purchase orders placed by customers who do not give sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products. In these cases, the Seller will inform the customer by e-mail that the contract has not been concluded and that the Seller has not carried out his purchase order specifying the reasons.

If the products, presented on shop.opificioneirami.it, are no longer available or on sale at the time of the last access to the site or when the order form is sent, it will be the Seller's responsibility to notify the customer promptly and in any case within thirty (30) days from the day following that on which the order has been sent to the Seller, any unavailability of the products ordered. In case of forwarding of the order form and payment of the price, the Seller will refund the amount already paid by the customer. The refund will be made according to the procedures set out in point 8.2 of the General Conditions of Sale.

With the electronic transmission of the order form, the customer unconditionally accepts and undertakes to observe these General Conditions of Sale in relations with the Seller. If the customer does not agree with some of the terms set out in the General Conditions of Sale, OPIFICIO NEIRAMI S.R.L. invites him/her not to submit the order form for the purchase of products on shop.opificioneirami.it.

By submitting the order form, the customer confirms that he/she is aware of and accepts the General Conditions of Sale and the additional information contained in shop.opificioneirami.it, also referred to by any links.

The Order will be considered final and the contract concluded, when the Customer receives the order confirmation mail from shop.opificioneirami.it, it being understood that the products will be shipped after verifying the crediting of the sums paid by the customer.

Once the contract is concluded, the Seller will send, by e-mail, a receipt of the purchase order, containing a summary of the information already contained in the order form (information relating to the essential characteristics of the product and a detailed indication of the price, payment methods and delivery costs).

To ensure a better quality of service and greater product availability, OPIFICIO NEIRAMI S.R.L. reserves the right to limit the number of products that can be purchased by each customer on shop.opificioneirami.it.

The prices of the products of OPIFICIO NEIRAMI S.R.L. are indicated in Euros, refer to the goods only and include all taxes applicable to the sale. They are valid for the following territories and / or countries of the Eurozone in addition to Italy: Austria, Belgium, Cyprus, Estonia, Finland, metropolitan France and Corsica, Germany, Greece, Ireland, Luxembourg, Malta, Netherlands, Poland, Portugal and Madeira, Slovak Republic, Slovenia, Spain - Canary Islands and Balearic Islands.

For countries outside the Eurozone, i.e., Bulgaria, Croatia, Denmark, Latvia, Lithuania, Poland, United Kingdom and Northern Ireland, Czech Republic, Romania, Sweden and Hungary, the prices of the products and the shipping cost are always indicated in Euros and inclusive of all applicable taxes. It will be the customer's responsibility, before making the purchase, to check the value in their national currency; the latter will in any case have no commercial value.

Art. 4: Conformity of the products for sale on shop.opificioneirami.it

On shop.opificioneirami.it only first quality collection brands referrable to the OPIFICIO NEIRAMI S.R.L. are offered for sale.  The materials with which the products sold on shop.opificioneirami.it are made are produced directly by the Seller.

The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market.

The essential characteristics of the products are presented on shop.opificioneirami.it within each product sheet.

The images and colors of the products offered for sale on shop.opificioneirami.it may however not correspond to the real ones due to the Internet browser and monitor used.

Product prices may be subject to updates. The customer is requested to check the final sale price before submitting the relevant order form.

The Seller, wishing to exercising the right of withdrawal, has the right not to accept the return of products that do not have the relative tag or that have been altered in their essential and qualitative characteristics or that have been damaged.

Art. 5: Payments

For the payment of the price of the products and the related shipping and delivery costs, the customer can follow one of the available methods indicated in the order form (credit card, Paypal, bank transfer).

The debit to the Customer's bank account will take place 24 hours after the date of  Order placement and the Order will be considered effective only after the approval by the bank payment centers. In the event that the payment is made via PayPal,  debit or refusal will be immediate.

Furthermore, this information will never be used by the Seller except to complete the procedures relating to the purchase and to issue the related refunds in the event of any product returns, following the exercise of the right of withdrawal, or if it is necessary to prevent or report the fraud commission on shop.opificioneirami.it to the police.

According to the provisions on Privacy, shop.opificioneirami.it does not store the Customer's bank details to ensure greater security in the processing of personal data.

Advanced payment by bank transfer  can be made to the current account in the name of OPIFICIO NEIRAMI S.R.L. di Nardi Laura e C. - BPER BANCA SPA with IBAN IT63H053870240100000294195, BIC code BPM01T22XXX, within 5 (five) working days from the date of order confirmation; if the transfer is not made within this deadline, the contract must be considered automatically terminated and ineffective and the Customer will receive an e-mail cancelling the order. In any case, the products will be shipped only after OPIFICIO NEIRAMI S.R.L.  has seen the credit on its current account.

The Customer is required to record and print  payment data if he/she wishes to keep  details of his/her bank transaction.

Art. 6: Availability of products

In case of total or partial unavailability of the product after the transmission of the Order, the Customer will be informed by e-mail of the cancellation of the Order or of the partial delivery of the Order.

In case of unavailability of the product, the Customer will have the right to request:

• the delivery of an identical product or a service of quality and equivalent price in compliance with stock availability; or

• reimbursement of the price of the product or service ordered within thirty (30) days from the request made by the Customer.

Art.7: Delivery of products

Place of delivery

The products or services will be shipped to the delivery address that the Customer has indicated during the Order process. The participation in the costs for the preparation and shipment of the Order is understood to include Italian VAT. The customer will be notified of the shipment by e-mail.

The products and / or services will be accompanied by a Transport Document indicating the contents of the package.

OPIFICIO NEIRAMI S.R.L. delivers its products at its own expenses in Italy, including the islands, with the exception of Campione d’Italia, the Republic of San Marino and the Vatican City, using UPS or any other courier offering a similar service.

OPIFICIO NEIRAMI S.R.L. delivers its products to the following countries at a cost of Euro 19.00 to be paid by the customer: Austria, Belgium, Croatia, Denmark, Finland, metropolitan France and Corsica, Germany, Greece, Ireland, Luxembourg, the Netherlands, Portugal and Madeira, United Kingdom and Northern Ireland, Spain - Canary Islands and Balearic Islands, Sweden.

OPIFICIO NEIRAMI S.R.L. delivers its products to the following countries at a cost of Euro 35.00 to be paid by the customer: Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Romania, Czech Republic, Slovak Republic, Slovenia, Hungary.

Potential customers residing in other countries other than those mentioned above must first contact the customer service OPIFICIO NEIRAMI S.R.L. at the address production@neirami.it and check with the Seller the possible ways of purchasing and shipping OPIFICIO NEIRAMI S.R.L. products.

The Customer has the right to choose the place of delivery: in his residence, in the workplace, at a third person, in the place where he spends his holidays ... In case of absence at the time of delivery to the address indicated by the Customer, a notice of passage will be deposited in the letter box. After two passages by the courier, the package will remain available at the carrier for five days following the date of the second delivery notice.

If this deadline is exceeded, the package will be returned to OPIFICIO NEIRAMI SRL. Customer Service will take care to contact the Customer for a possible new shipment and, in the absence of a response from the Customer within a reasonable time, will proceed to reimbursement.

Delivery time

The maximum deadline for delivery is twenty working days (excluding Saturdays, Sundays and holidays) from the date of the Order, unless otherwise indicated to the Customer before the final confirmation of the Order. In this case shop.opificioneirami.it will indicate to the Customer a different delivery term.

In the section My Account of the website shop.opificioneirami.it. the customer can view the status of his order.

Delay in delivery

In case of delay in delivery, the Customer can contact the Customer Service of shop.opificioneirami.it at the e-mail address production@neirami.it.

Delivery failure

The Customer has the right to cancel the Order if the delivery has not taken place within ten working days following the delivery date indicated by shop.opificioneirami.it, unless non-delivery is due to force majeure.

Within thirty (30) working days  following the request for cancellation of the Order forwarded by the Customer, OPIFICIO NEIRAMI S.R.L. will arrange the refund to the Customer.

Successful delivery

Each delivery is considered successfully carried out when the product or service is made available to the Customer by the carrier.

Customers can monitor the shipment of the package by directly contacting our customer service in Bologna.

Without prejudice to the right of withdrawal granted to the Customer pursuant to the following art. 8, it will be the Customer's responsibility to check the shipment at the time of its arrival and make all reservations and disputes that he/she deems founded as well as reject the package if he/she finds that it may have been opened or if the package should show evident traces of deterioration. Such disputes must be indicated on the delivery note and communicated to shop.opificioneirami.it by sending a communication to the Customer Service, which can be reached at production@neirami.it, within the working day (24 hours) following the delivery of the Order. If the courier does not allow to affix the dispute on the delivery note, then the customer is asked to reject the goods.

The Customer Service of shop.opificioneirami.it will then open an investigation with the carrier. The Customer will receive an e-mail message where he/she will be informed that an investigation has been opened. The response times of the carrier to shop.opificioneirami.it are generally 30 working days.

7.1. : Information on delivery methods

Lost parcel

In case of loss of the package, the Customer must contact the Customer Service of shop.opificioneirami.it without delay by writing  to the e-mail address production@neirami.it The Customer Service of shop.opificioneirami.it will then open an investigation at our national or international carrier at the adopted carrier. The Customer will receive an e-mail message reporting that an investigation has been opened. The response times of UPS or another carrier to shop.opificioneirami.it are generally 30 working days.

If the package is found within 30 days from opening the investigation, it is sent to the Customer: the delivery procedure then follows its normal course (delivery of the package or notice of passage, etc.).

If the package is declared lost, shop.opificioneirami.it will notify the Customer and will immediately proceed with  the formalities for refunding the Order (product and shipping costs).

Art. 8: Right of withdrawal

The purpose of OPIFICIO NEIRAMI S.R.L. is to guarantee complete customer satisfaction. If for some reason the customer believes he/she is not satisfied with his/her order, he/she can exercise the right of withdrawal, without any penalty, within ten (10) working days from the day the customer received the products purchased on shop.opificioneirami.it .

The products to be returned must be shipped within 10 working days from the date of their receipt. The products can be returned by sending the package via Poste Italiane for the Italian customer and via the postal service of their country of residence for all other customers, only after completing the Return Form available online in the Customer Service area to get the return code.

On the other hand, it is not possible to change the chosen garment with another.

8.1. : Conditions for exercising the right of withdrawal

The right of withdrawal is exercised correctly if the following conditions are fully met:

• the Return Form must be correctly completed and sent electronically to shop.opificioneirami.it within ten (10) working days from the delivery date. The communication can be sent, within the same term, also by registered letter to the address of OPIFICIO NEIRAMI S.R.L., Via G Rainaldi, 4 - 40139 Bologna;

• the products must not have been used, worn, washed or damaged;

• the products must be returned in their original packaging, in perfect condition for resale (in the case of design objects, fashion accessories, the packaging must be sealed as it was originally);

• products returned by customers resident in Italy must be sent to OPIFICIO NEIRAMI S.R.L. in a single shipment, via Poste Italiane, with Paccocelere. OPIFICIO NEIRAMI S.R.L., in fact, reserves the right not to accept items from the same order, returned and shipped at different times;

• products returned by customers not resident in Italy must be sent to OPIFICIO NEIRAMI S.R.L. in a single shipment, via the postal service of the country of residence by insured mail chosen by the customer within 10 working days from the date of receipt. OPIFICIO NEIRAMI S.R.L., in fact, reserves the right not to accept items from the same order, returned and shipped at different times

If the Customer has complied with all the required conditions, OPIFICIO NEIRAMI S.R.L. will reimburse the price of the purchased products, the cost of the return being borne by the Customer only, i.e. those for returning to OPIFICIO NEIRAMI S.R.L. of the products purchased.

The Customer will be contacted if the return cannot be accepted because it does not comply with the above conditions. In this case, the Customer can choose to have the purchased products back at his/her own expense.

If the customer refuses this shipment, OPIFICIO NEIRAMI S.R.L. reserves the right to withhold the products and the corresponding amount for the purchase of the products.

8.2: Refund times and methods

After OPIFICIO NEIRAMI S.R.L. has received the return and checked that all the requirements have been met, the Customer will receive an e-mail confirming acceptance of the return.

Whatever the payment method used by the Customer (credit / debit card, bank transfer), the refund is activated by OPIFICIO NEIRAMI S.R.L. as soon as possible, and in any case within thirty (30) days from the date on which it became aware of the exercise of the right of withdrawal, once it has been verified that the withdrawal took place in compliance with the above conditions.

The actual time for crediting or returning the sums paid for the purchase of the products depends on the payment methods used:

• purchase by credit / debit card: the time required to view the refund depends on the institution that issued the card. We remind you that the value date of the re-credit is the same as the debit, so the Customer will not suffer any loss in terms of bank interest.

• purchase via PayPal: the refund will be made to the Customer's PayPal account and will be immediately visible. The actual refund on the credit card from the PayPal account depends on the institution that issued the card.

• payment by bank transfer: reimbursement takes place on the current account indicated by the Customer, therefore the refund time depends on the correctness of the data provided by the customer; the re-credit normally takes place within thirty (30) days.

In the case of a gift, the reimbursement of the sums will be made to the person who made the payment.

8.3: Product identification tag

All products offered for sale on shop.opificioneirami.it are equipped with an identification tag, which is an integral part of the asset. The Customer is invited to try the product without removing the tag because returned products that do not have it will not be accepted.

Art. 9 - Intellectual property

The content of the shop.opificioneirami.it website (including logos, trademarks, illustrations, photographs, etc ...) is protected in accordance with Italian legislation on copyright, trademarks and other intellectual property rights. . The elements presented on this site are subject to change without prior notice and are made available without guarantee of any kind, explicit or tacit, and cannot give rise to any claims for damages.

No content, coming from the shop.opificioneirami.it site, can be copied, reproduced, published, downloaded, returned, transmitted or distributed in any way, except in the case of a simple registration of the documents on a single computer for the exclusive personal use of person who made the copying and for non-commercial purposes. In any case, the indications of ownership must always be kept intact. The modification of these contents or their use for other purposes constitutes a violation of the property rights of shop.opificioneirami.it.

In particular, it is forbidden to use such contents on another website or in a computer space on the net. Simple links to the home page of the shop.opificioneirami.it site are authorized.

The following is prohibited:

• The automatic insertion links (deep linking or inline linking) that allow the internet user to automatically view the contents from the shop.opificioneirami.it site in a specific space;

• The frame-links (framing) that allow a page of the shop.opificioneirami.it website to appear in a frame within the page of the website visited by the internet user.

In any case, links from sites contrary to morality, violent, pornographic or pedophile content, which do not respect the dignity of the individual or intended to show or sell objects, substances and / or works that are prohibited or illegal are prohibited.

The existence of a hypertext link from a third-party site and directed to the site of shop.opificioneirami.it does not imply in any case a collaboration between shop.opificioneirami.it and this site. shop.opificioneirami.it does not exercise any control over third party sites and consequently assumes no responsibility for the content, products, services, information, materials, software of the sites that involve a hypertext link with the site of shop.opificioneirami.it .

The shop.opificioneirami.it site may contain links with partner sites of shop.opificioneirami.it or third party sites. shop.opificioneirami.it does not exercise any control over these sites and consequently does not assume any responsibility for the availability of such sites, their content, advertising and products and / or services available on or from such sites. shop.opificioneirami.it will not be in any way responsible for any direct or indirect damage that may be caused by the Internet user's access to the partner's and / or third party's site and by the use of the contents and services of this site by of the internet user.

Art. 10: Jurisdiction - Applicable law

The General Conditions of Sale are drawn up in Italian, are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

For any legal dispute that may arise regarding the interpretation and / or execution and / or termination of the Contract and / or these General Conditions, the Court of Bologna will have exclusive jurisdiction and the Italian Jurisdiction will be applicable.

The General Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on the website shop.opificioneirami.it.

For any doubts of an interpretative nature of the Contract and / or these General Conditions, exclusive reference will be made to the Italian version.